Terms & Conditions
Payment Processing
This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for purchases made in this store.
Therefore, “WESTERN BID” will appear as the payee on your PayPal account or credit card statement. For questions about an order or payment, contact us at rcdoctorprops@gmail.com.
Returns & Refunds
Propellers Purchased from Our Catalog
If you change your mind or a catalog propeller is not suitable for your boat, contact us at rcdoctorprops@gmail.com within 14 days of receiving it. Include your order number. We will provide return instructions and an address in Ukraine.
For a change-of-mind return, you are responsible for arranging and paying the direct cost of shipping the propeller back to Ukraine. We do not provide a prepaid return label. This includes returns where the propeller matches your order but does not give the performance you hoped for on your particular boat.
Please send the propeller within 14 days of telling us that you wish to return it. Pack it securely, use a tracked shipping service, and send us the tracking number.
You may inspect a propeller to determine its characteristics and suitability. If it has been installed, run on a boat, modified, damaged, or otherwise handled beyond what is necessary for inspection, we will assess its condition on return. Where permitted by applicable law, a documented reduction in the propeller’s value caused by such use may be deducted from the refund. A water test does not automatically mean that a return will be refused.
We will refund the applicable amount to the original payment method in accordance with applicable law. Where required by law, this includes the cost of the least expensive standard delivery option offered for the original shipment. We may wait until we receive the propeller or proof that it has been sent back before issuing the refund.
Custom-Made Propellers
A propeller made specifically to your individually agreed specifications is a custom order. Where permitted by applicable law, custom-made propellers cannot be returned solely because you changed your mind or the propeller is not suitable for your boat. We will identify and confirm a custom order with you before production.
A propeller does not become a custom order merely because it is finished or prepared after you place an order for a regular catalog product.
Incorrect or Defective Items
If you received the wrong item or believe a propeller has a manufacturing defect, contact us before sending it back. Include your order number, a description of the problem, and, if possible, photos or video. We will review the issue and arrange a remedy in accordance with your applicable legal rights. The change-of-mind return shipping rule above does not limit those rights.
Contact: rcdoctorprops@gmail.com